FAQ
1. Where do you ship from?
Orders are fulfilled and shipped from the United States.
2. How long does order processing take?
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
For personalized products, this processing time includes customization and order preparation unless otherwise stated on the product page.
3. How long does shipping take?
Estimated delivery time within the United States is generally 5–7 business days after processing.
Delivery times may vary due to carrier delays, holidays, severe weather, address issues, or other circumstances outside our control.
4. Will I receive tracking information?
Yes. When tracking information is available, you will receive a shipping confirmation email with your tracking number after your order has shipped.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
5. Can I personalize my product?
Some products on tadavncandle.com may be personalized with a name, text, or other customization options shown on the product page.
Please carefully review all personalization details before placing your order. Personalized products are generally created using the information submitted by the customer.
6. Can I change my personalization after placing an order?
Please contact us as soon as possible.
If production or fulfillment has not started, we may be able to update your personalization details.
Once production has started, changes may no longer be possible.
7. Can I cancel my order?
Please submit cancellation requests as soon as possible.
Orders may only be canceled before production or fulfillment has started.
For personalized products, cancellations cannot be guaranteed after the order has been submitted because production may begin shortly after payment confirmation.
8. Can I return a personalized product?
Personalized products are generally not eligible for return, exchange, or refund due to:
- change of mind;
- buyer’s remorse;
- preference changes;
- or personalization details entered incorrectly by the customer.
However, if your product arrives damaged, defective, incorrect, or personalized incorrectly due to our error, please contact us for assistance.
9. What is your return period for non-personalized products?
Eligible non-personalized products may be returned within 30 days of delivery.
Returned items must be unused, in their original condition, and suitable for resale.
Please contact our customer support team before returning any product.
10. What should I do if my product arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery.
Include your order number and clear photos showing the issue.
After reviewing the information provided, we may offer a replacement, exchange, or refund depending on the circumstances.
11. When will I receive my refund?
Approved refunds are issued to the original payment method.
Once a refund has been issued by TadaGift, please allow approximately 5–10 business days for the funds to appear in your account.
Processing times may vary depending on your bank or payment provider.
12. Can I change my shipping address?
Please contact us immediately if you notice an error in your shipping address.
If your order has not yet entered production, fulfillment, or shipping, we may be able to update the address.
Once an order has shipped, we cannot guarantee that the delivery address can be changed.
13. What payment methods do you accept?
We accept the payment methods displayed securely during checkout on tadavncandle.com.
Available payment options may vary depending on your location, device, or payment provider.
14. Do you offer free shipping?
Yes. We offer free standard shipping within the United States on orders over $75.
For orders of $75 or less, any applicable shipping charges will be calculated and displayed at checkout before payment is completed.
15. Do you ship outside the United States?
Our primary market is the United States.
Available shipping destinations, if any, will be displayed during checkout.
16. How can I contact TadaGift?
For questions about products, orders, personalization, shipping, returns, refunds, or payments, please contact us:
TadaGift
15410 Prairie Oaks Dr
Houston, TX 77083
United States
Email: support@tadavncandle.com
Phone: +1 409-300-2804
Website: tadavncandle.com