At TadaGift, we want every customer to be satisfied with their purchase. Please review the following return and refund terms before placing your order.

Return Window

For eligible non-personalized products, return requests must be submitted within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging where applicable.

Personalized Products

Some products sold on tadavncandle.com are customized according to information provided by the customer, such as a personalized name.

Because personalized products are made specifically for each customer, they are generally not eligible for return, exchange, or refund due to change of mind, buyer’s remorse, or incorrect personalization details entered by the customer.

Please carefully review all personalization details before submitting your order.

However, if a personalized product arrives damaged, defective, materially different from the product ordered, or contains a personalization error caused by us, please contact us and we will provide an appropriate resolution.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

• damaged during delivery,
• defective,
• incorrect,
• or personalized incorrectly due to our error,

please contact us within 7 days of delivery.

Please include your order number and clear photos showing the issue.

After reviewing the information provided, we may offer a replacement, exchange, or refund depending on the circumstances.

Non-Personalized Products

Eligible non-personalized products may be returned within 30 days of delivery.

Returns requested because of buyer’s remorse, preference changes, or ordering the wrong item are accepted only for eligible non-personalized products.

Returned items must be unused, in their original condition, and suitable for resale.

Return Shipping Costs

If the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect product, we will cover the reasonable return shipping cost where a physical return is required.

For eligible non-personalized returns requested due to buyer’s remorse, preference changes, or customer error, the customer is responsible for return shipping costs.

Original shipping charges are not refundable unless the return is caused by an error on our part.

Return Authorization

Please contact our customer support team before returning any product.

Do not send a return without first receiving return instructions from us.

Our support team will provide the appropriate return address and return instructions after confirming that the item is eligible for return.

Please do not return products to our business address unless specifically instructed to do so by our customer support team.

Refunds

Once an eligible returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

Once a refund has been issued by TadaGift, please allow approximately 5–10 business days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Exchanges

We may provide an exchange or replacement for eligible damaged, defective, or incorrect products.

Personalized items cannot normally be exchanged for reasons related to customer preference, buyer’s remorse, or personalization details entered incorrectly by the customer.

Cancellations and Order Changes

Orders may only be changed or canceled before production or fulfillment has started.

Because personalized products may enter production shortly after an order is placed, we cannot guarantee that cancellation or personalization changes will be possible after the order has been submitted.

Please contact us as soon as possible if you need assistance with an order change or cancellation.

Missing Refunds

If you have received confirmation that your refund was issued but have not received the funds after the expected processing period, please first check with your bank or payment provider.

If the refund still cannot be located, please contact our customer support team for assistance.

Contact Us

For return, refund, replacement, exchange, or order-related questions, please contact us:

TadaGift
15410 Prairie Oaks Dr
Houston, TX 77083
United States

Email: support@tadavncandle.com
Phone: +1 409-300-2804
Website: tadavncandle.com